1. General Terms of Use and Agreement
Use of the “Kanatir Winery” website (hereinafter: “the Site”), which is owned by “Kanatir Winery Farm Ltd.” (hereinafter: “the Company”), is subject to reading and agreeing to this document, the shipping policy, customer club terms, and the direct mailing policy (together: “the Binding Documents”).
Every visitor and/or user of the Site (hereinafter: “User”) and/or anyone making or intending to make a purchase on the Site (hereinafter: “Buyer” or “Buyers”) declares and agrees that they have read the Terms and Conditions, are aware of and agree to their content, and waive any claim and/or demand and/or lawsuit, directly or indirectly, against the Company and/or its owners and/or the Site and/or its operators and/or their representatives.
For clarity, “action on the Site” means: the purchase and supply of beverages and products offered for sale on the Site, and all related activities.
Only individuals aged 18 and above, or legally registered corporations, are permitted to make purchases on the Site. By using the Site, the user confirms that they are 18 or older. Otherwise, they are asked to refrain from using the Site.
Selling wine and alcohol to minors under 18 is illegal and constitutes a criminal offense.
The Terms apply equally to all genders, and masculine language is used for convenience only.
The Company reserves the right to change these Terms at any time at its sole discretion without prior notice. Users will have no claims or demands regarding such changes.
In the event of an error, including errors in product descriptions or pricing, the Company is not obligated to honor such errors, whether discovered before or after order confirmation.
In case of conflict between the Terms and the content on the Site, the Terms prevail. If there is any internal inconsistency within the Terms, the Company will determine which clause takes precedence.
The information on the Site, including dates and prices, is the binding source.
2. Website Use, Communications, and Prohibited Actions
The Site may send you newsletters and promotional content via email or SMS only if you have given explicit consent. You may withdraw your consent at any time and stop receiving such content.
Use of the Site must comply with all the conditions in this document and be for lawful purposes only. Use of the Site in any other way is prohibited unless the Company has given prior written consent under specific terms.
You may not:
• Copy or allow others to copy content from the Site for use elsewhere, including other websites, electronic publications, or printed material.
• Use software tools such as crawlers, robots, or similar technologies to search, scan, copy, or automatically retrieve content from the Site.
• Compile or create a database or collection of content from the Site.
• Display Site content within frames, visible or hidden.
• Alter or omit content from the Site, including advertisements and commercial materials.
• Link to the Site from websites that contain pornographic, racist, discriminatory, or otherwise illegal content.
• Use “deep links” to pages other than the homepage unless the linked page appears as-is, unchanged, and viewable exactly as it appears on the Site.
3. Denial of Service and Blocking of Users
The Company may block any Buyer from making transactions on the Site, even if they have previously done so, under the following conditions:
• Providing false or misleading information during registration or the ordering process.
• Actions or omissions that harm or may harm the Site, the Company, or third parties, including customers, employees, and suppliers.
• Using the Site for actions considered illegal under Israeli law or aiding such actions.
• Violating any of the Terms or policies listed in the Binding Documents.
• Owing money to the Company or related companies and failing to pay on time.
• Using a blocked or restricted payment method.
For further questions or customer service:
Phone: 03-7550075
4. Responsibility for Use of the Site
Use of the Site is entirely at the user’s own risk. The Site is provided “as is”, and cannot be adapted to the specific needs of each individual. Users and buyers shall have no claim or demand regarding the Site’s features, capabilities, limitations, or fitness for their needs.
The Company strives to provide high-quality and uninterrupted service, but does not guarantee that the service will be:
• Continuous or without interruptions
• Free from errors
• Secure from unauthorized access
• Free of damage, defects, or system failures (including hardware, software, or internet issues)
5. Ordering Products via the Website
After adding items to the shopping cart, the buyer must complete a form with personal details, including:
• Full name
• Date of birth
• Shipping method (or pickup location if applicable)
• Full delivery address
• Active email
• Phone number
• Payment details
• Special delivery instructions, if needed
The Company may require these details both for the buyer and the recipient of the order.
Required fields will be marked clearly. Buyers must provide accurate, complete, and up-to-date information to avoid delivery issues. By submitting an order, the buyer confirms the information is correct.
The Company will use your information only according to these Terms and the Site’s Privacy Policy, which forms an integral part of these Terms.
The Company may introduce additional identification methods at its sole discretion.
All orders are subject to the Shipping Policy for details about delivery areas, schedules, fees, and pickup options.
6. Products and Inventory
The Company may update the range of products available on the Site at any time. The fact that a product is offered at a certain time does not guarantee it will be available in the future. The Company does not commit to a minimum stock, availability, or variety of products.
If one or more of the ordered products is out of stock, the Company will notify the buyer via the Site, phone, or email. The Company may offer substitute products with similar characteristics and prices. If the buyer agrees, the order will be updated accordingly. If the buyer declines, the Company will cancel the order and issue a refund. Alternatively, buyers may wait for the original product to return to stock, and the Company may notify them once it is available again.
7. Shopping Cart
Products added to the shopping cart will remain there until the ordering process is completed. The Company may set:
• A minimum order amount
• Maximum quantity limits for all or specific products
8. Personal Information
If the buyer provides incorrect details during the order process, the Company cannot guarantee the products will arrive. If the shipment is returned due to incorrect details, the buyer will be charged for shipping and handling.
Buyers must provide accurate and current information. The personal information submitted will be stored in the Company’s database and used in accordance with the Site’s Privacy Policy.
Buyers are not legally required to provide this information, but without it, the Company cannot process their order. For clarity: payment details (e.g. credit card numbers) are not stored by the Company.
9. Faulty Orders
To process an order successfully, it must be received by the Company’s system correctly and completely, including all necessary details for contact and delivery. If an order is not properly recorded — even due to internal system errors — the Company will not fulfill it.
If the buyer does not receive a confirmation message within a reasonable time, it may indicate a technical issue. In such cases, the buyer is advised to contact the Company, which will attempt to investigate and resolve the issue.
10. Prices
All product prices on the Site are listed in New Israeli Shekels (NIS) and include VAT (if applicable by law). Prices do not include shipping and handling fees, which will be specified during checkout based on the delivery area.
The Company may update product prices at any time without prior notice. The price charged for a product will be the one listed at the time the order is completed, including submission of payment details. If prices are updated before the order is finalized, buyers will be charged the new, updated price.
Despite efforts to ensure price accuracy, errors may occasionally occur. In such cases:
• The Company will contact the buyer after the order is placed to inform them of the correct price.
• The buyer can choose whether to proceed with the purchase at the correct price.
• If the buyer declines, the Company is not obligated to complete the sale, and the buyer may not raise any claims as a result.
The Company does not guarantee the lowest prices available on the market or the most favorable payment terms.
11. Payment and Terms
Payment must be made by credit card. The buyer must provide:
• Card number
• ID number of the cardholder
• Card type and expiration date
• Any other details needed to complete the order
The Company reserves the right to:
• Stop accepting certain payment methods
• Add new payment options
• Apply specific payment conditions to different card types or methods
After entering payment details and submitting the order, a confirmation email will be sent to the buyer. This email does not obligate the Company to supply the products; it only confirms receipt of the order.
If the payment method is invalid, or the transaction is declined by the credit company or payment processor, or the product is out of stock, the Company will contact the buyer to resolve or cancel the order.
Buyers may be charged additional fees by external payment providers (e.g. credit card companies, digital wallets). These fees are the buyer’s responsibility.
Delivery timeframes begin only after payment authorization is confirmed by the credit company or payment provider.
12. Promotions, Discounts, and Coupons
The Company may offer on-site promotions, benefits, discounts, and various types of coupons (subject to each coupon’s specific terms as listed on the website or on the coupon itself).
In accordance with relevant consumer laws, the Company may at any time:
• Cancel promotions, discounts, or benefits
• Discontinue the use of coupons
• Replace or change promotions
All without prior notice.
This does not affect buyers’ rights to redeem valid, unexpired coupons or gift cards, according to the terms printed on them.
Buyers do not have an inherent right to receive promotions or discounts unless they are members of the Company’s customer club, in which case eligibility will follow that club’s terms.
Any change to the order details or price may affect the buyer’s eligibility for a promotion. For example:
• If a product that granted a benefit is out of stock, the buyer is not entitled to the benefit.
• If a product purchased during a promotion is exchanged for a different one that doesn’t qualify, the buyer loses the original benefit.
• If the total order amount decreases (e.g., due to unavailable items), the buyer may lose eligibility for a discount or benefit that was tied to a higher order value.
These examples are not exhaustive, but demonstrate possible changes to benefit eligibility.
The Company will make efforts to notify the buyer via phone or email if a change in the order affects their eligibility for a promotion, discount, or coupon, and will follow the buyer’s instructions accordingly.
13. Cancellations and Returns
The Company operates in accordance with the Israeli Consumer Protection Law, 1981, regarding remote sales transactions, product returns, and service cancellations.
Alcohol Returns
Buyers may cancel their order and return bottles of alcohol only if the products are:
• Unopened
• Undamaged
• In their original packaging
Other Products
Except for wine and food products, buyers may return any item ordered from the website by:
• Submitting a written request to the Company
• Within 14 days from the date the products were received at the delivery address
• Receiving a monetary refund for returned items
Event and Service Cancellations
If a buyer booked a service (e.g. a winery event), they may cancel it:
• Within 14 days of the booking or receiving confirmation (whichever is later)
• As long as the cancellation occurs at least 2 business days before the event (not including weekends or holidays)
Return Process
• The buyer must return the product at their own expense
• Alternatively, they may request a courier pickup (the Company may decline)
• The original purchase receipt or order confirmation must be included
After the product is returned or the service is canceled, the buyer will be refunded.
If the cancellation is not due to a product defect or incorrect description, the Company may charge a cancellation fee of:
• 5% of the order amount, or
• ₪100, whichever is lower
Note: This applies even if the cancellation was made before the product was delivered.
Special Customer Rights
Nothing in this section limits the cancellation rights of buyers under the Consumer Protection Law, especially:
• Buyers with disabilities,
• Senior citizens, or
• New immigrants
The Company complies with all relevant legal requirements.
No refunds will be given for products for which no payment was made.
14. Product Images and Liability
Images for Illustration Only
All product images shown on the website are for illustrative purposes only. Differences may exist between:
• The product as it appears on the Site
• The actual product delivered
• Including differences in color, shape, or size
For example, images of wine bottles may show labels with a different vintage year than the one currently available for sale.
These differences do not impose any liability on the Company or its representatives.
15. Product Responsibility
• It is the buyer’s responsibility to verify that the products meet their needs.
• The Company fulfills its obligation once the ordered products are delivered to the shipping address provided.
If the product is defective, the buyer is entitled to either:
• A replacement, or
• A refund (as described earlier in the returns section)
The Company is not liable for damages caused by delivery delays or defective products, unless the issue was a result of Company negligence. In such a case, the Company’s liability is limited to the value of the specific order.
Alcohol Consumption Warning
• The products contain alcohol – excessive consumption is strongly discouraged.
• Excessive alcohol intake endangers your health and may be life-threatening.
• It also impairs your ability to drive and puts you and others at risk.
The Ministry of Health recommends that pregnant women avoid drinking alcohol due to risks to the fetus.
16. Information Security
The Company implements, either directly or through third parties, various systems and protocols to secure data on the Site.
While these measures reduce the risk of unauthorized access, they do not provide absolute protection. Therefore, the Company cannot guarantee that its services will be completely immune from unauthorized access to stored information.
17. External Links and Advertisements
During your visit to the Site, you may encounter commercial or promotional content. This may originate from:
• The Company itself, or
• Third-party advertisers
If the source is a third party, the Company does not guarantee the accuracy or reliability of that information. Users have no claim against the Company for any loss or damage resulting from reliance on such third-party information.
External Websites
The Site may include links (“hyperlinks”) to other websites not operated by the Company. In such cases:
• The Company is not responsible for the content on those sites
• This includes the accuracy, completeness, or legality of the content
• Nor is the Company responsible for any direct or indirect damage caused by reliance on such external sites
18. Contact Form
You may contact the Company via:
• An online contact form on the Site, or
• Email: info@kanatir.com
When completing the form, you’ll need to provide personal information such as:
• Order number
• Full name
• Address
• Phone number
• Active email
• Additional details relevant to your inquiry
Providing correct and complete information is essential, as inaccurate details may prevent proper handling of your request.
19. Violations and Indemnification
Without limiting any rights under applicable law or the Binding Documents, every User or Buyer agrees to indemnify and compensate the Company, its employees, managers, or anyone acting on its behalf, in any of the following cases:
• If they violate these Terms or any of the Binding Documents
• If they act in violation of any applicable law in connection with their use of the Site
This indemnification includes (but is not limited to):
• Any expenses, payments, losses, loss of profits, or damages — whether direct or indirect, financial or non-financial — caused to the Company or its representatives
• Including legal expenses and attorney fees
20. Intellectual Property
All intellectual property rights on the Site — including patents, copyrights, designs, and trade secrets — are the sole property of the Company or of third parties who have authorized the Company to use them.
This includes:
• The name “Kanatir Winery”
• The domain name of the Site
• All trademarks (registered or not)
• Logos
• The graphic design of the Site
• Product databases and descriptions
• Product designs
• The Site’s software code
• Any other content or element related to Site operation
You may not, without prior written consent:
• Copy
• Modify
• Publish
• Distribute
• Market
• Translate
• Publicly display
• Transmit to the public
• Create derivative works
• Sell or lease
• Make any commercial use
— of any of the above content, whether on your own or via third parties, using any method (digital, mechanical, optical, recording, etc.).
Additionally, you may not use:
• Any data from the Site
• The product lists or designs
• The services or any details published on the Site
—for any commercial purpose without the Company’s explicit prior written approval.
21. Privacy, Website Changes, and Legal Jurisdiction
Privacy
The Company respects your privacy while using the Site.
At any time, you may review the Site’s current Privacy Policy, which is an integral part of these Terms.
Since the Privacy Policy may be updated occasionally, it’s recommended to check it from time to time.
Website Changes and Service Disruption
The Company may, at any time and without prior notice:
• Change the structure, appearance, or design of the Site
• Adjust the range and availability of services
• Modify any aspect of the Site
These changes may be made in response to the evolving nature of the internet and technological developments. As a result, there may be temporary malfunctions or inconveniences.
Users and buyers will have no claims or demands against the Company due to these changes or any resulting issues.
The Company also reserves the right to:
• Terminate all or part of the Site’s services at its sole discretion
• Spin off the Site into a separate company
• Transfer ownership of the Site to a third party — as long as buyers’ rights under these Terms are not affected.
Changes to the Terms
The Company may update these Terms or any of the Binding Documents from time to time.
• If the changes are material, a notice will be posted on the Site’s homepage 30 days before they take effect.
• If the changes are minor, the notice period will be 7 days.
These periods do not apply if changes are required by law — in that case, changes take effect as required by law.
Continued use of the Site after changes are made will be considered acceptance of the new Terms.
If you do not agree, you must stop using the Site.
The most current Terms can always be reviewed via a link on the Site.
Governing Law and Jurisdiction
• These Terms, any use of the Site, and any transaction made through it are subject to the laws of the State of Israel.
• International conflict-of-law rules do not apply.
• The exclusive jurisdiction for any dispute will be in the competent courts of Tel Aviv, Israel.
Entire Agreement
These Terms constitute the entire agreement between the Company and any user or buyer in relation to product purchases and use of the Site.